Last updated March 9, 2026
Solidity Solutions ("we", "us", "our") operates a 3D printing service at soliditysolutions.com.au. This document explains how we collect, use, disclose, and protect your personal information, and provides terms under which you may use our services.
By using our website or services, you acknowledge that you have read and understood this document. If you do not agree with our policies or terms, please do not use our services.
We collect different categories of personal information depending on how you interact with our services.
| Category | Information | When |
|---|---|---|
| Account | Name and login credentials for normal sign in. Name, email, profile picture for OAuth sign in. | Account creation or sign in through OAuth provider |
| Order and Shipping | Shipping address, file name, material, print settings, quantity, additional instructions, and a guest email if you aren't signed in. | Placing an order |
| Uploaded Files | 3D model files (.stl, .3mf, .obj, .step) and their original file names. | Uploading a file for a quote |
| Payment | A reference to the Stripe Payment ID. | Completing a purchase |
| Contact | Name, email address, phone number (optional), and message content. | Submitting the contact form |
| Reviews | Review title, description, rating, and optional photo. | Leaving a review |
| Technical and Analytics | IP address, user agent, page views, browser and device type, approximate location, performance metrics. | Automatically when you visit our site |
| Purpose | What we use |
|---|---|
| Account management | Name, email, password, Google profile |
| Order fulfilment | Shipping address, order details, uploaded files, payment reference |
| Generating quotes | Uploaded files, printer configuration (infill, material, colour, layer height, nozzle) |
| Payment processing | Email, shipping address, order contents (through Stripe) |
| Communication | Email address (order updates, verification, password resets, enquiry responses) |
| Security and fraud prevention | IP address, user agent, session data |
| Site improvement | Analytics data, performance metrics |
| Data | Retention Period |
|---|---|
| Account data | Until you delete your account. Deleting your account removes your personal data and associated orders. |
| Order data | Retained for up to 5 years |
| Session data | Automatically deleted when your session expires |
| Checkout data | Automatically deleted after 24 hours |
| Uploaded files | Retained while linked to your account or an active order. Files will be removed when the associated account is deleted. |
You have the following rights regarding your data:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you. |
| Correction | Request correction of inaccurate or incomplete information. |
| Deletion | Request deletion of your account and associated personal data. |
To exercise any of these rights, please contact us. We will respond to your request within a week.
By accessing or using the Solidity Solutions website and services, you agree to be bound by these terms. If you do not agree, you must not use our services.
We provide on-demand 3D printing services. You upload 3D model files, receive a quote, and we manufacture and ship the finished product to you.
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information when creating an account. We reserve the right to suspend or terminate your account at any time if you violate these terms.
You represent that you have the right to upload and have printed any 3D model files you submit. You retain ownership of your files. By uploading, you grant us a limited licence to use the files solely for the purpose of fulfilling your order. We will not share, sell, or redistribute your designs, except as necessary with the service providers listed in this document.
We reserve the right to refuse any order at our sole discretion. We will not produce firearms, firearm components, weapons, or any other items we deem dangerous, illegal, or otherwise objectionable.
We ship within Australia. Delivery times are estimates only and are not guaranteed. Risk of loss passes to you upon delivery to the carrier.
As each item is custom manufactured, we do not accept returns for change of mind. If your order arrives damaged or materially differs from the agreed specifications, please contact us within 7 days of delivery and we will offer a replacement or refund at our discretion.
All website content, branding, and software are our property or that of our licensors. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
We are not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability for any claim is limited to the amount you paid for the relevant order.
You are solely responsible for ensuring that any printed product is suitable and safe for its intended use. We accept no liability for personal injury, property damage, or any other loss arising from the use of products manufactured through our service. By placing an order, you accept full responsibility for how the printed product is used.
These terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Australia.
We may update this document from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.
If you have questions about this document, wish to exercise your data protection rights, or want to make a complaint, you can reach us at: